Clear Terms.
Clean Expectations. ♡

1. Overview

These Terms of Service (“Terms”) apply to your use of the Fresh Finish House Cleaning website and services. By visiting our website, submitting a form, requesting an estimate, booking a walkthrough, scheduling cleaning services, or communicating with Fresh Finish, you agree to these Terms.

Fresh Finish House Cleaning (“Fresh Finish,” “we,” “our,” or “us”) provides residential, move-in/move-out, recurring, commercial, realtor, property manager, office, and related cleaning services subject to availability, service area, scope, pricing, and final approval.

2. Services

Fresh Finish may offer services including standard cleaning, deep cleaning, move-in/move-out cleaning, recurring cleaning, add-on services, commercial cleaning, office cleaning, realtor cleaning, property manager cleaning, and contract-based cleaning.

Service availability may vary by location, property condition, staffing, schedule, access, safety, and requested scope. Fresh Finish may decline, reschedule, or modify a service request when the job is outside our standard scope, unsafe, unavailable, or not a good fit.

3. Estimates, Quotes & Pricing

Website estimates, instant estimate tools, pricing guides, starting prices, ranges, and verbal estimates are not guaranteed final prices. Final pricing may depend on square footage, bedrooms, bathrooms, condition, frequency, pets, children, clutter, buildup, add-ons, access, travel, timing, commercial needs, and the actual work required.

Fresh Finish may provide a final quote after a walkthrough, photos, videos, detailed intake, or review of the property. If the condition or scope is different than described, pricing may be revised before service begins or during service with client approval.

• Deep cleaning, move-in/move-out cleaning, heavy buildup, and custom projects may require more time than standard cleaning.
• Add-ons such as inside fridge, inside oven, cabinets, baseboards, interior windows, laundry help, garage sweep, or pet hair focus may increase the price.
• Recurring pricing may change if service frequency changes, the home condition changes, or appointments are paused for an extended period.

4. Booking, Scheduling & Property Access

Appointment requests are not confirmed until Fresh Finish accepts the booking or confirms the appointment. Availability is not guaranteed until confirmed.

Clients are responsible for providing accurate service details, correct address, parking information, gate codes, lockbox codes, alarm instructions, entry notes, pets information, and any required access details before the appointment.

If Fresh Finish cannot access the property at the scheduled time, the appointment may be delayed, rescheduled, shortened, or subject to a cancellation or lockout fee.

5. Client Preparation

Clients should prepare the property before cleaning so Fresh Finish can complete the confirmed scope efficiently and safely. Preparation may include:

• Picking up excessive clutter, clothing, toys, dishes, trash, or personal items.
• Securing pets before the appointment.
• Removing valuables, fragile items, important documents, weapons, medications, cash, and personal items from cleaning areas.
• Ensuring water and electricity are available when needed.
• Emptying refrigerators, cabinets, drawers, or rooms when interior cleaning is requested.
• Sharing priority notes, delicate surfaces, damaged items, or special instructions before service begins.

Fresh Finish is not responsible for areas we cannot safely or reasonably access due to clutter, furniture, belongings, pets, locked rooms, blocked areas, unsafe conditions, or missing utilities.

6. Payments, Deposits & Invoices

Payment terms may vary depending on the service type, client history, commercial arrangement, and booking method. Fresh Finish may require deposits, prepayment, card-on-file, or payment at the time of service.

Invoices should be paid by the due date stated on the invoice or payment request. Late, declined, disputed, or unpaid balances may result in paused service, cancellation of future appointments, collection efforts, or additional fees where allowed.

Commercial, office, property manager, realtor, and contract clients may have separate written payment terms if approved by Fresh Finish.

7. Cancellation, Rescheduling & Lockout Policy

Fresh Finish asks clients to provide as much notice as possible for cancellations or rescheduling. Late cancellations, same-day cancellations, lockouts, or failure to provide access may be subject to a fee.

Fresh Finish may also reschedule services due to illness, emergencies, unsafe conditions, severe weather, staffing issues, access issues, unpaid balances, or circumstances outside our control.

Recurring clients who frequently cancel, skip, or reschedule may lose recurring pricing, preferred scheduling, or their reserved spot.

8. Service Limits & Exclusions

Fresh Finish provides professional cleaning services within reasonable residential and commercial cleaning limits. We do not provide every type of cleaning, restoration, sanitation, hazard removal, or specialty service.

Fresh Finish does not typically clean or handle:

• Biohazards, bodily fluids, blood, urine, feces, vomit, medical waste, needles, pest waste, mold remediation, or hazardous materials.
• Active pest infestations, hoarding-level conditions, heavy trash-outs, construction debris, fire/water damage restoration, or industrial cleaning.
• High ladder work, exterior windows, unsafe heights, unstable surfaces, or heavy furniture moving.
• Full wall washing, carpet shampooing, upholstery cleaning, floor stripping/waxing, or specialty restoration unless separately agreed in writing.
• Areas that are unsafe, unsanitary beyond standard scope, inaccessible, locked, blocked, or not included in the confirmed service.

Fresh Finish may stop or decline service if conditions are unsafe, misrepresented, outside scope, or materially different from what was disclosed.

9. Satisfaction Policy

Fresh Finish wants clients to be happy with the service. If you have a concern, notify us as soon as possible after the cleaning so we can review the issue.

Concerns should be reported within [Insert Timeframe, such as 24 hours] of service completion with photos and details. Fresh Finish may, at its discretion, offer a review, touch-up, credit, or other resolution depending on the situation.

Refunds are not guaranteed. Re-cleans or touch-ups may not apply to areas outside the confirmed scope, areas blocked by clutter, areas with pre-existing damage, heavy buildup, specialty exclusions, or concerns reported after the stated timeframe.

10. Damage, Breakage & Claims

Clients should notify Fresh Finish in advance of delicate, valuable, loose, unstable, damaged, antique, sentimental, or high-value items. Fresh Finish is not responsible for pre-existing damage, normal wear and tear, improperly installed items, loose fixtures, unstable furniture, weakened materials, or items left in unsafe cleaning areas.

Any damage or breakage claim must be reported within [Insert Timeframe, such as 24 hours] with photos, details, and access for review. Fresh Finish may investigate the claim and determine an appropriate resolution when responsibility is reasonably established.

Fresh Finish is not responsible for damage caused by client-supplied products, incorrect care instructions, undisclosed surface sensitivity, poor installation, prior damage, pets, third parties, or conditions outside our control.

11. Commercial, Realtor, Property Manager & Contract Services

Commercial, office, realtor, property manager, rental, and contract services may require additional review, site walkthroughs, insurance requirements, vendor documents, purchase orders, invoice terms, access rules, and written agreements.

Any contract, recurring commercial arrangement, preferred vendor relationship, or property management service may be governed by separate written terms. If separate written terms conflict with these Terms, the written agreement may control for that specific service relationship.

12. Website Use

The Fresh Finish website is provided for general information, service descriptions, booking requests, estimates, and business communication. Website content may change without notice.

You agree not to misuse the website, submit false information, interfere with website operation, copy website content for improper use, attempt unauthorized access, or use the website for unlawful or harmful purposes.

Website pricing, service descriptions, availability, photos, testimonials, and content are for informational purposes and do not create a guaranteed service agreement until Fresh Finish confirms the service.

13. Privacy

Your use of the Fresh Finish website and services may involve submission of personal, contact, property, booking, and payment-related information. Please review our Privacy Policy to understand how information may be collected, used, and handled.

14. Limitation of Liability

To the fullest extent allowed by law, Fresh Finish is not liable for indirect, incidental, special, consequential, punitive, or business-related damages arising from website use, booking delays, scheduling issues, service changes, unavailable services, or conditions outside our control.

Fresh Finish’s responsibility for any service-related claim may be limited to the amount paid for the specific service giving rise to the claim, unless otherwise required by law or separate written agreement.

15. Updates To These Terms

Fresh Finish may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website or services after updates means you accept the revised Terms.

16. Contact Us

For questions about these Terms of Service, service policies, booking, or payment expectations, contact us: