Your Information.
Handled With Care. ♡

1. Overview

Fresh Finish House Cleaning (“Fresh Finish,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy describes how we may collect, use, disclose, and safeguard information when you visit our website, request an estimate, book a walkthrough, submit a form, contact us, or use our services.

By using our website or submitting information to Fresh Finish, you agree to the practices described in this Privacy Policy.

2. Information We May Collect

We may collect information that you voluntarily provide, including:

• Name, phone number, email address, and preferred contact method.
• Service address, city, ZIP code, and service area details.
• Home or property details such as square footage, bedrooms, bathrooms, service type, frequency, pets, children, condition, and cleaning priorities.
• Booking, walkthrough, estimate, quote, and appointment details.
• Photos, videos, notes, or messages you choose to send for estimate or service review.
• Commercial, realtor, property manager, or contract-related information submitted through forms or communications.

We may also collect limited technical information automatically, such as browser type, device information, pages visited, referring website, and general website usage data.

3. How We Use Information

Fresh Finish may use information to:

• Respond to inquiries, estimate requests, booking requests, and walkthrough requests.
• Provide cleaning quotes, service recommendations, and scheduling support.
• Confirm appointments, send reminders, and communicate about service details.
• Process invoices, payments, receipts, and account-related communications.
• Improve our website, services, customer experience, and internal operations.
• Review service quality, customer feedback, and approved testimonials or reviews.
• Protect our business, website, customers, team, and legal rights.

4. How Information May Be Shared

Fresh Finish does not sell personal information. We may share information only when reasonably necessary to operate our business, provide services, or comply with legal obligations.

Information may be shared with:

• Trusted service providers that help operate our website, forms, scheduling, invoicing, payment processing, email, text messaging, analytics, or customer communication tools.
• Team members or contractors who need service details to complete a cleaning appointment.
• Professional advisors, legal authorities, or other parties when required by law or needed to protect rights, safety, or property.

5. Cookies, Website Tools & Analytics

Our website may use cookies, pixels, analytics tools, embedded content, or similar technologies to understand website activity, improve performance, support marketing, and measure how visitors interact with the site.

These tools may collect information such as pages viewed, approximate location, device type, browser type, referral source, and interactions with buttons or forms. You can adjust cookie settings through your browser, but some website features may not work properly if cookies are disabled.

6. Booking, Forms, Payments & Third-Party Platforms

Fresh Finish may use third-party platforms for website hosting, form submissions, scheduling, payment processing, invoices, email, text messaging, reviews, maps, analytics, and customer communications.

When you use these tools, your information may also be handled according to the privacy policies and terms of those third-party providers. Fresh Finish does not control every aspect of third-party platform data practices.

Payment details are typically processed by secure third-party payment providers. Fresh Finish should not receive or store your full payment card number through standard online payment processing.

7. Your Choices

You may contact Fresh Finish to:

• Ask questions about the information you submitted.
• Update or correct contact or service information.
• Request that we stop sending non-essential marketing communications.
• Request deletion of certain information, subject to business, legal, payment, tax, recordkeeping, or safety obligations.

Transactional messages related to bookings, estimates, invoices, appointments, safety, or service updates may still be sent when necessary.

8. Security & Data Retention

Fresh Finish takes reasonable steps to protect information submitted to us, but no website, email system, text message, platform, or electronic storage method can be guaranteed completely secure.

We may retain information as long as reasonably needed for scheduling, customer service, business records, payment records, tax records, dispute resolution, legal compliance, safety, and legitimate business purposes.

9. Children’s Privacy

Our website and services are intended for adults requesting home, commercial, or property cleaning services. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us so we can review the request.

10. Updates To This Privacy Policy

Fresh Finish may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website or services after updates means you accept the revised policy.

11. Contact Us

For questions about this Privacy Policy or how Fresh Finish handles information, contact us: